Customer Service Excellence at Concept Claim Solutions!

Experiencing a disaster at home – be it a burst pipe, fire, accidental damage, or storm damage – can leave you feeling overwhelmed, and the journey to recovery is rarely straightforward.

The franchise partners at Concept Claim Solutions are dedicated to alleviating the stress that comes with managing insurance claims and coordinating property repairs.

They understand that a home is not just a structure; it’s a sanctuary. Striking a balance between advocating for a fair settlement and providing empathetic support is crucial in ensuring that customers feel supported throughout the recovery process.

From the moment Paul joined Concept Claim Solutions in August 2023 as the franchise partner for Ormskirk, he has embodied the core values of Customer First, Integrity, Accountability, and Inclusion.

Upon returning from a long-awaited holiday, instead of taking the opportunity to unwind, he immediately dropped off his bags and set out to meet a potential new customer.

This commitment to service underlines Paul’s understanding that timely engagement is key to building lasting relationships with clients.

Integrity serves as another cornerstone of Paul’s approach. He is diligent in setting clear expectations, fostering trust with everyone he interacts with. Whether it involves going the extra mile for a customer or supporting referral partners, Paul’s accountability shines through in all his dealings.

Beyond his direct interactions, Paul enriches the company culture by sharing his knowledge and insights with fellow franchise partners. His philosophy of “lifting others as he rises” is instrumental in cultivating an environment where collective growth and support thrive.

As Concept Claim Solutions continues to grow, Paul Cheetnam is setting a high standard for customer service excellence, proving that at the heart of every successful business are individuals who genuinely care. With his dedication and inspiring actions, Paul is sure to leave a lasting legacy.

Hear from the man himself!

“I couldn’t be happier with the incredible growth of my business. At first, it felt overwhelming since everything was completely new to me, even though I had previously owned and managed five shops.

Reaching out for help and guidance made all the different. I trusted the model and the support team, and their invaluable advice has allowed me to have plenty of work and reach a fulfilling stage in my business that feels just right.

Every day, I love what we do and find great joy in helping our customers. For me, customer service is about more than just managing insurance claims; it’s about building meaningful connections, truly understanding their needs, and providing them with the protection and support they deserve. Overall, I feel extremely optimistic about what the future holds!”   

Find out more about Concept Claim Solutions.
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From University to Franchisee

Junaid Shan completed his degree in accountancy joined Concept Claim Solutions in 2022

Why Being a Franchise Partner for Concept Claim Solutions is the Best Decision I Ever Made

By running your own Concept Claim Solutions Franchise Business you benefit from flexibility, financial independence and make a real difference in people's lives.

Celebrating Franchisee Success: Sam and Zaf's Outstanding Performance

In just one year, Sam and Zaf have managed and are still in the process of completing 49 claims with a total value of approximately £1,219,000.

Hear From The Franchise Partners

We hear from four franchisees, at different stages in their journey with Concept Claim Solutions.

First Year As A Franchise Partner

The best way to see how a franchise works from the inside is to hear it from a franchise partner. A year ago, Gary Dimond took the leap into franchise ownership and the first-year results did not disappoint.

Day in the Life of a Concept Franchise Partner

Nathan Proctor shares what’s involved in his day to day role project managing property damage insurance claims.